Complaints management process
Council’s complaints management process is established to help resolve complaints about administrative actions of Council. This includes administrative action complaints about Council covering a decision or failure to make a decision by Council, an act or failure to act, the formulation of a proposal or intention or a recommendation.
Council has developed its complaints management process to:
- provide a single system through which it can deal with complaints about administrative actions; and
- comply with the requirement for a complaints management process as prescribed under the Local Government Act 2009.
Council’s commitment to managing complaints is contained in the Administrative Action Complaints Policy and Procedure.
To make a complaint, you can complete a complaint form or contact Council on telephone 4655 8400.